Shipping

International postal package

We use the Estonian Postal Service as our partner for international deliveries. Please note that the delivery time is slightly longer than provided by courier companies like UPS and DHL, depending on the service provided by your local postal company. 

RETURN TERMS

Satisfied customers are our top priority. It is possible to return the ordered goods and unilaterally withdraw from the transaction within 30 calendar days from the moment of receiving the order (except for gift cards).

If the product has been used for purposes other than those necessary to familiarize and ascertain the characteristics and functioning of the product or has signs of use or wear, the online store has the right to reduce the refundable fee in accordance with the decrease in the value of the product. Possible causes for a decrease of withdrawal value:

• The product is not in the original Lundiere Jewelry packaging
• The product has been used
• The product has not retained its original quality
• The product is visually damaged (including mechanical damage)
• The submitter of the refusal is responsible for ensuring the quality and safety of the product within the term of exercising the right of withdrawal

RETURN OF GOODS

When returning goods let us know about the return request via e-mail: info@lundiere.com

Other delivery methods

If delivery has been made using the DPD courier or postal office, please contact us for return details at info@lundiere.com

MONEY REFUND AND PROCESS

The Seller returns the cost of the returned Goods/returned Goods, including the delivery costs incurred by the Client, to the Client’s current account within 14 days from the date of receipt of the application for withdrawal from the contract. The Customer is obliged to deliver the returned goods to the Seller within 14 days from the date of sending the declaration of withdrawal from the contract. The online store may refuse to issue a refund until the returned item(s) is/are delivered to the seller or until the buyer provides evidence that he sent the item back, whichever occurs first. The returned Goods must be unused, undamaged, unsoiled and free of signs of use. The goods must be complete (contain the sales packaging and all items contained in the sales packaging).

If the goods have been used for purposes other than those necessary to familiarize and ascertain the characteristics and functioning of the goods or have signs of use or wear, the online store has the right to reduce the refundable fee in accordance with the decrease in the value of the goods.

If the payment was made by invoice/PayPal, please send the bank account number. 

It is not possible to exchange the returned product for another, so you are welcome to place a new order.

If you have any questions, please contact us by writing to e-mail: info@lundiere.com